Booking Information
Members and guests can make booking requests for Banool Lodge by going to our online booking site. Check out our bed tariffs here.
How are our apartments laid out?
Banool Lodge is shared accommodation spread across 5 apartments, each with a kitchen, dining area and bathroom.
The four larger apartments sleep eight people and the single small apartment four people. In the main room of the four larger apartments there are two bunk rooms off the dining area, one with a single bunk bed, the other with two bunk beds. There are two beds on the couch (listed as divans) that are mainly used for overflow from groups in the bunk rooms.
The diagram shows the layout of Apartments 2 and 4. Apartments 1 and 3 are this layout reversed.
How are beds allocated?
Only one booking will be allocated to each of the 2 bunk, 4 bunk or the 2 couch spots regardless of whether the booking fills all of those spots.
Check the screen in the foyer at the lodge to see your bed allocation or access the booking portal bed list online by following this link. If the bed list is not displaying on the screen, please ask the Duty Officer to assist you.
Cleaning before checkout
Cleaning at the end of your stay is not included in the price and is not available. It is your responsibility to ensure the flat is properly cleaned before checkout. Please follow the instructions in the flat for cleaning prior to leaving.
Guest Booking Rules
- Provide the names of all guests (not generic titles like Guest 1, Guest 2).
- Provide the ages of all guests under 18 years of age.
- Provide a valid telephone number and email.
- A full apartment must be booked if a child under four is included in the booking.
Procedure on receipt of application
- Provisional acceptance of the booking will be sent by email as soon as practicable.
- An invoice will be sent within seven days of the booking confirmation.
- Guest bookings require a 50% deposit within 7 days of confirmation with the balance being paid 4 weeks prior to the booking date.
Cancellation Policy
- Bookings cancelled 30 days or more before the confirmed dates will be refunded in full minus a $50 booking fee.
- Bookings cancelled within 30 days of the confirmed dates will incur a 50% cancellation fee.
- Bookings cancelled within seven days of the confirmed dates will not be refunded.
- As Banool Lodge provides accommodation all year round we do not offer refunds or transfers on the basis of snow conditions or lift availability.
- Banool Ski Club strongly recommends all guests take out travel insurance that covers snow conditions prior to making a booking.
- IMPORTANT NOTICE: Guests who have made a booking prior to 1 July 2026 may cancel for a full refund less the $50 booking fee if Falls Creek has fewer than 3 downhill runs open for snow sports at the time of assessment 48 hours before their scheduled check-in date. This assessment is made at the 48-hour point only and is not based on forecasts or conditions at any other time. This exception applies to the check-in date only and does not apply on a day-by-day basis during the stay. All cancellation requests under this exception must be submitted in writing to the Booking Officer with the 48-hour window.
Online Bookings
Access our online booking site to make a booking request. Check out our bed tariffs, some of the most affordable on the mountain.
Bed List
Our booking portal bed list shows the individual bed bookings for the next seven days.
General Booking Enquiries
If you have a general query about staying at Banool Lodge, you can use this form. Booking applications, subject to the approval of the Booking Officer, need to be made online by going to our online booking site.
Contacting us by phone or email
Booking applications cannot be made over the phone or by email. All bookings must be made via our online booking site.
Banool Lodge & Booking Officer: 03 4706 0100